Terms & Conditions

Direct Booking

The website, 24Seven, located at the URL 24Seven.com (Site) is operated by ALL STARS INN LTD. By booking a bed, accommodation or package (Products) on the Site and checking the box marked (I Agree) you are accepting our offer to be bound by the following:

  1. the Product Descriptions as selected from the Site;
  2. the Terms and Conditions in this Agreement;
  3. the Website Terms and Conditions of Use; and
  4. the Privacy Policy.

Pricing, Payment and Confirmation

All prices quoted throughout this Website include taxes unless otherwise expressly stated.

All booking paid with a Credit Card will incur a 2% surcharge.

The booking is confirmed once your payment for that booking is successfully processed.

If your card has declined your booking will not be held and you will be notified by email.

The guarantee ensures that your reservation will be held from 2pm on the day of arrival until 10am the following morning. If you have not arrived at the 24Seven Motel by 10am the following day, a cancellation fee equivalent to the first nights’ accommodation for each bed booked will be charged to your credit card, any remaining nights will be cancelled.

The rates displayed may be discounted and are not valid in conjunction with any other offer once the payment has been received.

Terms of Stay

Check in at 24Seven is from 2pm New Zealand time on the day of arrival. You may attempt to check in prior to 2pm, but we do not guarantee that your room will be available for your use prior to this time.

A valid government-issued photo ID is required on check-in.

Customers under 18 years old are to travel with a parent/legal guardian/teacher. For under 18 years old group bookings, please inquire directly.

Check-out time is 10.00am, late check-out can be arranged with reception, and late check-out fees apply. You are required to bring your key card to proceed with check-out. If you fail to check-out on time you may be charged a late check out fee.

Cancellations and Refunds

Bookings made via a third party (travel agent/online booking site) must be referred back to the original booking source to claim a refund and are liable to those terms and conditions set by the Third Party.

Bookings made direct with 24Seven if cancelled before 2pm the day prior to check in are eligible to a full refund.

Bookings made direct with 24Seven if cancelled after 2pm the day prior to check in are non-refundable and non-transferable, this first night of stay will be charged per person. All cancellation charges and refunds will be processed using the credit card used by the client to make the booking. All refunds will be processed within 10 working days after a valid cancellation notice has been received.

Groups’ terms of stay

A group booking consists of 10 or more people. 10% Deposit of the total cost of stay must be paid 1 month prior to check-in date. Full payment must be paid 7 days prior to check-in date.

Both the deposit and the full amount are non-refundable or non-transferable, ie if the booking is cancelled between 7 days and 1 month of check in the deposit is non-refundable and non-transferable, if cancelled within 7 days of arrival then the full amount is non-refundable or non-transferable.

Disclaimer relating to bookings

Any loss or damage which is or may be suffered by Clients in connection with the purchase and use of any Products booked on the Site, 24Seven at their sole discretion, limits its liability to the extent permitted by law, and is fair and reasonable for 24Seven to do so, to either:

For goods: (A) Repairing or replacing those goods; or (B) Paying the cost of having those goods repaired or replaced; and for services: (A) Resupplying the services; or (B) Paying the cost of having the services resupplied.

Mistake

In the event that the rates associated with any of the Products have been mistakenly loaded by 24Seven onto the Site, the terms and conditions contained in this Agreement are void. 24Seven agrees to notify the Client as soon as it becomes aware of such a mistake.

Indemnity

Clients agree to indemnify and hold harmless in respect of all liability incurred by 24Seven for any loss, damage, cost or expense, howsoever caused, suffered or incurred by All Stars Inn as a result of a breach of these Terms and Conditions.

In-house Policy

No alcohol is to be brought within the premises.

Smoking in any of the buildings on site is strictly prohibited and will incur a $200.00 fine. Any tampering with fire equipment or any action that results in the fire service attending eg tampering with a smoke detector, smoking in rooms, will incur a $1000.00 fine and eviction.

If we notice the number of customers in a room exceeds the number of beds paid for, payment will be required for the extra people present in the room and may lead to issuing trespass notice for everyone involved in the offense and no refund will be issued.

Any damages to the room will be charged to the credit card of the person responsible.

Check-in time is 2.00pm, if you arrive early we will store your luggage until your room is ready.

Check-out time is 10.00am, late check-out can be arranged with reception, and late check-out fees apply. You are required to bring your key card to proceed with check-out. If you fail to check-out on time you may be charged a late check out fee.

Entire Agreement

24Seven reserves all rights to edit, add or remove these Terms & Conditions at any time.